Return Policy

At Salsa Shoes AU, our goal is your complete satisfaction with your purchase. Whether you’ve changed your mind or encountered an issue, we’ve streamlined our return process to make it convenient for you.

Return Period:
You may return your purchase within 7 days from the date of delivery, provided the following conditions are met:

  1. Unworn Shoes: Please ensure that the shoes are unworn.
  2. Original Packaging: The shoes must be in their original packaging.
  3. Include Receipt: The original receipt must be included with the return.

How to Initiate a Return:

To initiate a return, please follow these steps:

  1. Use our convenient contact form to inform us of your intention to return the purchase.
  2. Upon contacting us, we will guide you on your preferred return option:
    Option 1: Return to Salsa Shoes AU: We may advise you to mail the shoes to our address in Sydney (Salsa Shoes AU, PO Box 93, Lindfield, NSW 2070).
    Option 2: Return to Supplier: Alternatively, shoes can be returned to our designated supplier when applicable.
  3. Include a copy of your receipt and your details with the returned purchase.

Refund Process:

Upon receiving the returned shoes, we will issue a credit or refund. The refunded amount will be the purchase price minus any postage and handling fees. Detailed information will be provided when you contact us.

Queries and Assistance:

If you have any questions or need further clarification about our return policy, please don’t hesitate to contact us. Our dedicated customer service team is here to assist you.

At Salsa Shoes AU, your satisfaction is our priority. Thank you for choosing us for your footwear needs.

Note: Please be aware that this return policy is subject to change, and we recommend reviewing it periodically for any updates.

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